What I Learned About Strategy and Customer Service from My Mom

By Suzi Elton I learned about strategy and customer service from my mom, who had a wildly successful bakery business. We were a poor family with eight kids. My mom was a generous woman, and donated cakes to the Catholic bingos that our schools held. Her cakes were so good that people started asking her to bake for them and paying her to make cakes. The business grew, and soon we added a small addition onto the house, then a huge commercial addition. We lived in the country and people

customer service strategy

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